At Theo Ornaments, we take great care to ensure that your home decor items are delivered to you safely, promptly, and with the utmost attention to detail. Our goal is to provide a seamless shipping experience that complements the quality and uniqueness of our products.
Order Processing
Once you place your order, our team begins processing it within 2 to 3 business days. During this time, we carefully verify your order details and prepare your items for shipment. We strive to maintain accuracy and quality at every step to ensure you receive exactly what you ordered in pristine condition.
Packaging
We understand that home decor items are special and often fragile. That’s why we use sturdy, high-quality packaging materials to protect your purchase during transit. Our packaging is designed to minimize the risk of damage while also being eco-friendly wherever possible.
Shipping Methods
Theo Ornaments partners with trusted courier services that are experienced in handling delicate and valuable goods. Your package will be handled with care from our warehouse to your doorstep. Since we operate on a cash on delivery basis, you will pay for your order directly to the courier upon delivery, making the process convenient and secure.
Shipping Charges
Shipping fees, if any, will be clearly displayed at checkout before you confirm your purchase. We strive to keep these charges fair and transparent. Our commitment is to provide you with the best possible value without compromising on service quality.
Tracking Your Order
Once your order has been shipped, we will notify you via email. If tracking information is available for your shipment, it will be included so you can monitor your package’s journey in real time. This helps you stay informed and prepared to receive your order.
Delivery Experience
Your satisfaction is our priority. If you encounter any issues such as damage to the package upon arrival or if the order has not been delivered as expected, please contact us immediately. We are committed to resolving any concerns promptly and to your full satisfaction.
Customer Support
Our customer support team is always ready to assist you with any questions or special requests related to your shipment. Whether you need assistance with order updates, delivery instructions, or post-delivery support, simply reach out to us.
Contact Information
For all shipping-related inquiries, please contact us at:
Email: [email protected]